Call Center Agent - Private Bank

Are you passionate about delivering exceptional customer service and looking to kickstart your career in the banking sector? Infomedia Nusantara is seeking a dedicated and professional Call Center Agent for a prominent private bank in Semarang. In this role, you will serve as the first point of contact for customers, handling inquiries, complaints, and transactions with professionalism and efficiency. This is an excellent opportunity to work in a dynamic environment, gain valuable experience, and grow within the banking industry.

As a Call Center Agent at Infomedia Nusantara, you will be responsible for providing excellent customer service, resolving issues promptly, and ensuring customer satisfaction. You will use tools like CRM systems, call handling software, and data management platforms to streamline operations. This role offers a competitive salary and the chance to work with a reputable private bank in Semarang.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries and provide information about banking products and services.
• Handle customer complaints and resolve issues promptly and professionally.
• Process transactions and ensure accurate record-keeping.
• Use CRM systems and call handling software to manage customer interactions efficiently.
• Maintain a high level of customer satisfaction and build strong relationships with clients.
• Follow up on customer issues to ensure resolution and satisfaction.
• Adhere to company policies and procedures to maintain operational standards.
• Participate in team meetings and training sessions to improve skills and knowledge.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service or call center roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM systems and call handling software.
• Ability to work in a fast-paced environment and meet targets.
• Good knowledge of banking products and services is a plus.
• Fluency in Indonesian and English is preferred.

🛠️ Keahlian

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