Field Collection Officer - Kediri (Direct Customer Engagement)

Join Home Credit Indonesia as a Field Collection Officer in Kediri and play a pivotal role in maintaining healthy customer relationships while ensuring timely repayments. This position offers a dynamic work environment where you will engage directly with customers to collect overdue payments efficiently. In this role, you'll leverage your communication skills and understanding of financial products to resolve payment issues and prevent future defaults.

As a Field Collection Officer at Home Credit Indonesia, you will be part of a team that drives the company's mission to provide accessible and affordable credit solutions. Located in the vibrant city of Kediri, you'll have the opportunity to work in a supportive environment that values your contributions. Your daily tasks will involve visiting customers, negotiating payment plans, and providing excellent service to ensure customer satisfaction.

Home Credit Indonesia is committed to fostering a culture of excellence and innovation. By joining us, you'll have the chance to grow professionally and make a meaningful impact on the financial well-being of our customers.

📋 Tanggung Jawab Pekerjaan

• Visit and engage with customers to collect overdue payments.
• Negotiate payment plans and resolve payment issues.
• Provide excellent customer service to maintain healthy customer relationships.
• Update customer records and track payment collections using Home Credit's internal systems.
• Collaborate with the collections team to ensure timely repayments.
• Report on collection activities and performance metrics.
• Adhere to company policies and procedures related to collections.
• Stay updated on financial products and regulations to provide accurate information to customers.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in collections or a related field.
• Strong communication and negotiation skills.
• Excellent interpersonal skills to build and maintain customer relationships.
• Ability to work independently and as part of a team.
• Familiarity with Microsoft Office Suite (Excel, Word).
• Understanding of financial products and regulations.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced environment and meet targets.

🛠️ Keahlian

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