Customer Service Officer (Service Center) - ASUS Bali

Join ASUS, a global leader in technology innovation, as a Customer Service Officer in our dynamic Service Center based in Bali. We are seeking a passionate, customer-focused professional to deliver exceptional support and enhance customer satisfaction. In this role, you will be the first point of contact for customers, providing them with technical assistance, troubleshooting, and resolving issues related to ASUS products.

Our Service Center in Bali is a vibrant hub for customer support, offering a unique blend of local culture and global technology expertise. As part of the ASUS team, you will have the opportunity to work in a collaborative environment, leveraging your technical skills and customer service acumen to help customers get the most out of their ASUS products.

If you are a Customer Service Officer with a strong background in technical support, a passion for technology, and a commitment to delivering exceptional customer service, we invite you to join our team in Bali. Help us continue to set the standard for customer support in the technology industry.

📋 Tanggung Jawab Pekerjaan

• Provide technical support and troubleshooting for ASUS products, including laptops, desktops, and accessories.
• Assist customers with product setup, configuration, and software installation.
• Diagnose and resolve hardware and software issues, ensuring minimal downtime for customers.
• Maintain accurate records of customer interactions and service requests using our internal ticketing system.
• Educate customers on the proper use and care of ASUS products, enhancing their overall experience.
• Collaborate with the service team to ensure efficient and effective resolution of customer issues.
• Stay up-to-date with the latest ASUS product features, specifications, and updates.
• Promote and uphold ASUS's customer service standards and values.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in customer service or technical support, preferably in the technology industry.
• Strong technical knowledge of ASUS products, including hardware and software.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Proficiency in English, both written and spoken, is a plus.
• Familiarity with customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Ability to work in a fast-paced, customer-focused environment.
• Commitment to delivering exceptional customer service and technical support.

🛠️ Keahlian

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